Concierge Team Lead

4 weeks ago


Orlando, Florida, United States Universal Helios Grand Hotel Full time
Job Summary

We are seeking a highly skilled Concierge Supervisor to oversee the daily operations of our lobby concierge, club services, and/or bell services teams. This role involves managing staff, coordinating with other departments, and maintaining high standards of guest satisfaction.

Key Responsibilities
  • Supervise and support concierge, club, and/or bell service staff to ensure exceptional service delivery.
  • Assist in scheduling staff and managing labor costs.
  • Conduct training sessions and provide ongoing coaching to ensure staff performance and development.
  • Ensure high levels of guest satisfaction by providing personalized and efficient service.
  • Address and resolve guest complaints and concerns promptly and professionally.
Requirements
  • Minimum one year hotel operations experience, preferably in front office, concierge, food and beverage, or bell operations.
  • Proficient knowledge of all hotel departments, front office operations, guest service standards, and hospitality industry practices.
  • Familiar with all aspects of providing superior guest service.
  • Proficient in using hotel management software and Microsoft Office Suite.
  • Effective organization, communication, leadership, and management skills.
What We Offer

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.



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