Concierge Department Supervisor
4 weeks ago
Hilton Grand Vacations is a leader in the hospitality industry, and we're seeking a skilled Concierge Supervisor to join our team. As a Concierge Supervisor, you will be responsible for leading a team of Concierge Representatives, providing guidance and motivation to ensure exceptional customer service.
Key Responsibilities:- Coach and train Concierge Representatives to meet production standards and provide outstanding customer service.
- Monitor and track daily production, attendance, and performance management.
- Handle escalated guest calls and resolve issues to ensure guest satisfaction.
- Manage revenue by ensuring accurate fees are charged consistently.
- Monitor and provide feedback on phone calls of Concierge Representatives.
- Assist with team payroll, performance management, and other administrative tasks.
- Develop and implement monthly strategies to achieve team goals.
- Ensure the privacy and security of confidential guest and team member information.
- Maintain a positive and motivated demeanor when interacting with guests, coworkers, and managers.
- High School Diploma or equivalent.
- Microsoft Office experience.
- Minimum 1 year of supervisor experience in a large call center environment.
- Ability to work variable schedules, including evenings and weekends.
- Customer service experience.
- Benefits start on Day One.
- Internal growth opportunities.
- Paid training.
- Consistent day-to-day responsibilities.
- Being part of a leading hospitality company.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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