Shift Supervisor
6 days ago
The Assistant Store Manager is a key member of the store management team, responsible for ensuring the smooth operation of the store during their assigned shift. This role requires a strong focus on customer service, team leadership, and operational excellence.
Key Responsibilities- Customer Service
- Provide exceptional customer service, responding promptly to customer needs and resolving issues in a professional manner.
- Solicit customer feedback to improve service and respond to requests for service and assistance with ease.
- Team Leadership
- Train team members in all positions in the store, ensuring they have the skills and knowledge to perform their duties effectively.
- Assist the Store Manager with team member orientations and provide hiring recommendations.
- Operational Excellence
- Complete all daily and weekly store paperwork, including sales reports, inventory, and labor breakdown reports.
- Travel to the bank to purchase change and pick up deposit bags.
- Place and receive food and beverage orders.
- Supervise and operate the store independently if needed in the absence of the Store Manager.
- Education
- High school diploma or general education degree (GED) required.
- Experience
- 1-2 years of previous supervisory and QSR management experience.
- Skills and Abilities
- Build and maintain positive relationships with supervisors, co-workers, and guests.
- Demonstrate good written and oral communication skills.
- Demonstrate excellent customer service skills.
- Ability to manage various difficult or emotional customer situations.
- Basic computer skills, including MS Word, Excel, Outlook, and POS.
- Ability to read and apply fundamental math skills, including weights and measurements.
- Knowledge of store financials, P & L's, break-even analysis, food cost analysis, labor cost analysis, and other financial information relative to store operations.
- Must be able to pass a criminal background check.
- Regularly required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms.
- Occasionally required to bend and stoop, kneel, or crouch.
- Must be able to lift and/or move up to 30 pounds.
- Maintain punctual and regular attendance.
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