Smart Home Security Specialist

5 days ago


Tracy, California, United States A3 Smart Home Full time

About A3 Smart Home

A3 Smart Home is a leading provider of smart home security solutions, dedicated to delivering exceptional service and peace of mind to our customers. Our mission is to create a safer and more connected world, one home at a time.

Job Summary

We are seeking a highly skilled and customer-focused Smart Home Security Specialist to join our team. As a key member of our installation and service team, you will be responsible for installing, servicing, and repairing smart home security systems for our customers.

Key Responsibilities

  • Install and configure smart home security systems, including cameras, door locks, and thermostats.
  • Perform diagnostic evaluations and troubleshoot system issues to ensure optimal performance.
  • Provide exceptional customer service and support, educating customers on the features and benefits of their smart home security systems.
  • Identify and convert compatible existing equipment to work with our smart home systems.
  • Make decisions regarding evaluating customer security needs and offering additional products and services to ensure our customers have the best coverage and security options available.
  • Ensure all administrative functions, such as inventory and quality assurance, are up to date and communicate effectively with the leadership team when issues arise.

Requirements

  • One or more years of experience in a customer service industry role.
  • Strong customer service communication and conflict resolution skills.
  • Must be at least 21 years old.
  • Strong written and verbal communication skills.
  • Some sales experience is desired.
  • Some knowledge of low voltage systems is desired.
  • Basic knowledge of wireless communication and troubleshooting is desired.
  • Ability to perform Qolsys installs, including life safety devices and smart home components.
  • Ability to perform takeover of 2GIG, Vista, GE systems.
  • Previous low voltage license/certification is required.
  • Driver's license and ability to drive company vehicles.

Working Environment

This position includes primarily field work, with physical requirements including standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

Compensation

We target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis. Compensation Range: Min: $43, Mid: $54, Max: $65,971.00


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