Consumer Electronics Repair Specialist
2 weeks ago
The Repair Technician is responsible for delivering exceptional repair services on consumer electronics and home appliances by diagnosing issues and executing necessary repairs. This role involves effective communication with customers to educate them about the repair process and product functionality.
Company Culture
At Best Buy, we foster an inclusive work environment where every employee feels valued and plays a vital role in our mission. We pride ourselves on being a company that reflects the diversity of our customer base and the communities we serve.
Customer Commitment
We are dedicated to establishing long-lasting relationships with our customers. If you thrive in a collaborative environment that encourages both individual and team achievements, you will find a great fit with us.
Key Responsibilities
- Enhances customer satisfaction by building rapport and providing tailored solutions.
- Diagnoses issues, orders parts, and performs installations for product repairs.
- Communicates with customers regarding repair quotes and addresses inquiries about costs and product usage.
- Conducts routine functionality checks and quality assessments on all repaired products.
- Collaborates with team members and leadership to manage ongoing repair projects.
- Ability to stand and sit for extended periods.
- Capacity to work in a dynamic, fast-paced setting.
- Willingness to work in environments without climate control.
- Able to lift up to 50 pounds with or without accommodation.
- Minimum of 6 months experience in diagnosing and repairing consumer electronics or appliances.
- Certification in Consumer Electronics and/or Appliance Repair.
- Sealed System Certification relevant to appliances.
- Experience with Best Buy's Star and Smart Parts system or similar inventory management systems.
Best Buy is committed to providing equal employment opportunities to all individuals.
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