Lead Unified Communications Specialist

2 weeks ago

Washington, Washington, D.C., United States ManTech Full time


Secure Our Nation, Ignite Your Future

Become a vital part of a diverse team at an industry-leading organization where employee welfare is prioritized.

At ManTech International Corporation, you will contribute to national security while engaging in innovative projects that provide opportunities for career growth.

We are seeking a proactive and customer-focused Lead Unified Communications Specialist to enhance our operations.


Key Responsibilities:

- Addressing Unified Communications user incidents and requests, including operational voice and video challenges.
- Troubleshooting issues with vendor-specific multi-level video teleconferencing systems.
- Executing Moves/Adds/Changes in accordance with established SLAs.
- Compiling weekly activity reports for management.
- Assisting in the installation of local and/or remote data and voice communications equipment, which includes voice terminals, video conferencing units, concentrators, minicomputers, central processing units, and facsimiles.

- Developing and maintaining comprehensive documentation, including operational guidelines.
- Collaborating within a team to implement standardized solutions utilizing Cisco wired and wireless network equipment across various locations.


Basic Qualifications:

- A minimum of 4 years of experience in information networks, including expertise in Cisco VTC codes, Cisco VoIP endpoints, and Cisco Unified Call Manager (CUCM) version 11.5 or later.
- Certification requirements as outlined in DoD Directive M for Information Assurance Technician Level II.
- DoD 8570 computing environment certification within 6 months of hire.
- Cisco CCNA Voice or equivalent certification.
- Strong problem-solving abilities; capacity to visualize and abstractly resolve issues.
- Exceptional customer service skills with a commitment to exceeding client expectations.
- Excellent verbal and written communication skills.
- Local travel may be required up to 10%.


Preferred Qualifications:

- Bachelor's degree in IT, Cyber Security, Computer Science, Information Systems Management, Engineering, or a related field; a Master's degree is a plus.
- Familiarity with SolarWinds Voice/Video QoS product is advantageous.


Security Clearance Requirements:

- Top Secret-SCI clearance adjudicated within the last 6 years.
- Willingness to undergo a random CI polygraph.


Physical Requirements:

- Ability to remain stationary for 50% of the time.
- Occasionally move within the office to access file cabinets and office machinery.
- Frequently communicate with colleagues, management, and clients, which may involve delivering presentations and exchanging accurate information.

The projected compensation range for this position is $121,800-$204,100. Various factors can influence the final salary, including contract wage determination, relevant experience, skills, geographic location, education, and certifications.

ManTech offers a comprehensive benefits package, which may include health insurance, life insurance, paid time off, holiday pay, short-term and long-term disability, retirement savings, learning and development opportunities, wellness programs, and other optional benefits.

Employment with ManTech is contingent upon verifying U.S.-person status or obtaining necessary licenses for access to technology/software subject to export control laws.

ManTech International Corporation and its subsidiaries are committed to equal opportunity employment. We do not discriminate against any employee or applicant based on race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, or veteran status.

If you require a reasonable accommodation to apply for a position with ManTech, please contact our Corporate EEO Department.

ManTech's engagement with external recruitment or job placement agencies is based on compliance with our equal opportunity/affirmative action policies. We do not accept unsolicited resumes from recruiting firms.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our online application system.

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