Product Support Engineer

4 weeks ago

Durham, North Carolina, United States PowerSecure, Inc. Full time
Job Description

As a Product Support Specialist at PowerSecure, Inc., you will be responsible for providing technical support on PowerSecure MicroGrid equipment, including switchgear and generators. This role requires a strong understanding of electrical engineering principles and experience working with complex systems.

Key Responsibilities
  • Provide technical support via phone, email, and on-site visits to customers and field personnel.
  • Collaborate with engineering teams to resolve technical issues and improve product performance.
  • Develop and execute field retrofit projects and engineering change notices.
  • Assist in the development of product technical troubleshooting guidelines and procedures.
  • Escalate issues to leadership that threaten the quality or schedule of projects.
Requirements
  • Bachelor's Degree in Electrical Engineering or equivalent work experience in the Switchgear and/or Power Generation Industry.
  • 10+ years of commercial/industrial experience working on Generators, ATS/switchgear, and Paralleling Control systems.
  • Experience in reading and understanding Electrical and Mechanical Schematics and Engineer of Record Drawings.
  • Experience in areas: Programming Logic Controllers (PLC), Generator controllers, Protective relay's, Alternators and Generators.
  • Commissioning and field experience are recommended.
  • Excellent verbal and written communication skills.
  • Valid Driver's License.
Preferred Qualifications
  • NFPA 70 ARC Flash Certified.
  • Proficiency with Microsoft Office tools, Outlook email/calendars.
  • Proficient understanding of AC/DC Electrical Theory.
  • Strong analytical and problem-solving skills along with failure analysis and corrective action implementations.
  • Excellent time management skills and ability to prioritize workload with minimal supervision.
Work Environment

The normal work environment will be in a remote office. If travel is necessary, the work environment will include exposure to weather, extreme heat or cold, noise intensity level, atmospheric conditions, exposure to electrical shock, exposure to toxic or caustic chemicals, wet and/or humid, vibration, proximity to moving mechanical parts, working high exposed places.

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