Diagnostic Product Specialist
1 month ago
Job Summary:
This role provides solution-oriented consultative training, technical support, and troubleshooting at customer sites and remotely on bioMerieux's diagnostic product lines.
Effectively work with customers to achieve efficient implementation and go live of new instrumentation. Retain business, collaborate with stakeholders.
This is a field-based position supporting the state of Alabama territory. The ideal candidate will reside or be willing to relocate to Alabama or the Florida panhandle. Extensive field travel is required - average 65-80% overnight stays.
Key Responsibilities:
- Perform all work in compliance with company policy and within the guidelines of bioMerieux's Quality System.
- Coordinate and provide technical training, consultation, and ongoing support of bioMerieux's diagnostic product lines within the U.S. customer base.
- Develop, cultivate, and maintain strong professional relationships with all customers.
- Answer internal and external customer inquiries and ensure regulatory compliance through timely and accurate documentation in bioMerieux's CRM system; consulting as appropriate with Sales Partners, Application Specialists, Field/System Engineers, IT Resources, Management teams, and Local/Global Support Teams.
- Provide consistent follow-up to ensure customer satisfaction and meet minimum key performance indicators.
- Responsible for efficient territory management within operating expense budget.
- Support bioMerieux revenue initiatives.
- Perform other duties as assigned, and/or as business needs dictate.
Requirements:
- Bachelor's degree in medical technology, technical, or life science field.
- 1+ years clinical laboratory experience or equivalent.
- bioMerieux product experience preferred.
- ASCP or MLT certifications preferred.
- Molecular experience is preferred but not required.
- Laboratory Information System, or Connectivity/Networking experience a plus.
- Experience with guidelines with CLIA regulations and/or additional laboratory credentialing agencies preferred.
- Experience with related technical field applications support strongly preferred.
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