Electrical Engineer Services Specialist

2 days ago

Pleasanton, California, United States Eaton Full time
Job Title: Electrical Engineering Services Specialist

Eaton's Electrical Engineering & Services Division is seeking a highly skilled Electrical Engineering Services Specialist to join our team in Pleasanton, CA. As a key member of our team, you will be responsible for providing technical support for Field Service Representatives and Operation's Coordinators as they execute jobs.

You will assist in managing the District's job schedule and backlog, including preparation of job plans, budgets, schedules, personnel requirements and/or other tasks as required. You will also assist the District Manager and Coordinator in developing short-term business financial forecasts, developing and implementing the annual profit plan, and developing cost estimates for proposals and writing negotiations.

Key Responsibilities:

  • Provide technical support for Field Service Representatives and Operation's Coordinators as they execute jobs.
  • Assist in managing the District's job schedule and backlog, including preparation of job plans, budgets, schedules, personnel requirements and/or other tasks as required.
  • Assist the District Manager and Coordinator in developing short-term business financial forecasts, developing and implementing the annual profit plan, and developing cost estimates for proposals and writing negotiations.
  • Develop and maintain effective relationships with customers, support Sales with initial and follow-up quotations for customers, interface and coordinate with other plants and business units within the company and outside vendors to procure parts and services for the district.
  • Provide customers basic applications information via phone or on-site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification.
  • Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction.
  • Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.

Requirements:

  • High School Diploma/GED or higher with a minimum of 5 years of field service experience evaluating and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 9 or more years of experience evaluating and servicing electrical distribution or control systems.
  • Must possess and maintain a valid driver's license.
  • Must be legally authorized to work in the United States without company sponsorship now or in the future.
  • No relocation assistance is being offered. Only candidates within a 75-mile radius of the location listed in the job description will be considered. Active-Duty Military Service members are exempt from the geographical area limitation.

Preferred Qualifications:

  • Bachelor's degree in engineering (electrical, mechanical or engineering technology).
  • 5+ years leading and managing large service engineering projects of complex scope.
  • Strong technical knowledge and understanding of the Electrical and EESS industry, products and solutions.

Skills:

  • Strong organizational, project, time and task management skills, with use of personal computers and software systems to manage and track numerous priorities.
  • Demonstrated ability to develop and maintain customer relationships and resolve complaints.
  • Demonstrates financial and commercial knowledge.
  • Strength in leadership and coaching/mentoring of both field and office personnel.
  • Strong technical knowledge and understanding of the Electrical and EESS industry, products and solutions.
  • Working knowledge of the overall sales function, customer channels to market, and negotiation techniques and must be able to assist in the generation of proposals and negotiations.
  • Must submit to periodic customer required background and drug screenings.
  • This position requires you to drive an Eaton vehicle.

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