Healthcare Provider Relations Specialist

1 week ago

Lorain, Ohio, United States Hospice of the Western Reserve Full time

EMBRACE A MEANINGFUL CAREER

At Hospice of The Western Reserve, we honor the unique value of every individual. Our mission is to alleviate suffering, enhance comfort, and support quality of life while empowering choices in end-of-life care and facilitating effective grieving processes.

WHY CHOOSE US?

Our achievements are driven by our most valuable resource: OUR TEAM MEMBERS

We embody our core values in all our endeavors:

COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP.

Are you passionate about purpose-driven work?

YOUR ROLE IN OUR MISSION

This position involves coordinating a comprehensive range of outreach services to professionals and the community. You will facilitate appropriate referrals to enhance patient census, extend lengths of stay, and improve care quality through effective communication with referral sources. Additionally, you will ensure that marketing initiatives align with the strategic marketing framework.

KEY RESPONSIBILITIES:

  • Collaborate with the Vice-President of Marketing and Provider Relations to formulate and execute the strategic marketing plan; set measurable objectives that directly influence patient census; develop action plans targeting underserved populations that could benefit from hospice and Navigator services; continuously assess outreach strategies and initiatives.
  • Cultivate and maintain strong relationships with various professional referral sources and community organizations, including healthcare providers, discharge planners, managed care entities, and social services; enhance understanding and utilization of agency services.
  • Analyze and track referral patterns, admissions, and average length of stay data; ensure precise and timely documentation of marketing and referral activities; report on the overall effectiveness of outreach efforts in driving growth.
  • Represent the agency at relevant community and professional gatherings; serve as a liaison to community organizations through networking, presentations, and participation in health fairs and committees.
  • Engage in the Quality Assurance/Utilization Review process; provide feedback and follow-up with referral sources regarding quality concerns and service needs.
  • Assist in the planning and execution of educational programs for healthcare professionals; offer internal training on effective communication with referral sources; collaborate with team members to develop and enhance presentations on end-of-life topics.
  • Participate in agency committees and undertake additional responsibilities as assigned.

REQUIRED QUALIFICATIONS:

  • Bachelor’s degree in business or public administration preferred, with significant experience in marketing and sales management, ideally within the healthcare sector; or a combination of education and experience that equips you with the necessary skills and knowledge.
  • Extensive knowledge of marketing and community relations.
  • Proficiency in designing and implementing marketing and community outreach programs.
  • Ability to plan, organize, and manage diverse marketing and outreach initiatives aligned with organizational goals.
  • Effective representation of the agency at community, state, and national levels.
  • Strong verbal and written communication skills.
  • Capacity to build effective working relationships.
  • Ability to work independently and collaboratively within a team.
  • Competence in maintaining accurate and confidential records.
  • Valid driver's license and a good driving record.
  • Proficiency in Microsoft Office and database management software.

ADDITIONAL BENEFITS:

  • Comprehensive Total Rewards Package including Retirement, Health, Dental, Vision, and voluntary benefits.
  • Tuition Assistance.
  • Exempt position.
  • Technology Package.
  • Health and safety protocols in place during the pandemic.

EMPLOYMENT CONDITIONS:

  • Compliance with Annual Flu Shot Policy or provision of exemption documentation.
  • Valid auto insurance policy as a licensed driver.
  • Active driver's license.
  • Proof of eligibility to work in the United States.
  • High standards of integrity, ethics, and professionalism.

NOTE: The responsibilities outlined above may be subject to change due to reasonable accommodations or other factors. This description does not imply that these are the only duties to be performed by the employee in this role.

Hospice of the Western Reserve is an Equal Opportunity Employer, valuing diverse teams and encouraging individuals from all backgrounds to apply.

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