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Manager of Provider Relations
2 months ago
Be a Part of Our Mission
At Hospice of The Western Reserve, we honor the unique value of every individual. Our commitment is to alleviate suffering, enhance comfort, and promote quality of life while supporting meaningful choices in end-of-life care and effective grieving processes.
OUR VALUES:
We recognize that our achievements are rooted in our most valuable asset: OUR TEAM MEMBERS.
Our core values guide our actions:
COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP.
If you share our passion for purposeful work, we invite you to explore this opportunity.
ROLE RESPONSIBILITIES:
This position is responsible for coordinating a comprehensive range of outreach services to professionals and the community. The role involves facilitating appropriate referrals to enhance patient census, extend length of stay, and improve the quality of care through effective communication with referral sources.
- Collaborate with the Vice-President of Marketing and Provider Relations to formulate and execute the strategic marketing plan; set measurable objectives that influence patient census; devise action plans for underserved populations that could benefit from hospice services; continuously assess outreach initiatives.
- Establish and nurture ongoing relationships with various professional referral sources and community organizations, including healthcare providers, discharge planners, and social services; enhance understanding and utilization of agency services.
- Monitor and analyze referral data, admissions, and average length of stay; ensure precise documentation of marketing activities; evaluate the effectiveness of outreach efforts in driving growth.
- Represent the agency at community and professional events; serve as a liaison to community organizations through networking, presentations, and committee involvement.
- Engage in the Quality Assurance/Utilization Review process; provide feedback to referral sources regarding quality concerns and service needs.
- Assist in planning and delivering educational programs for healthcare professionals; contribute to the development of presentations on end-of-life topics.
- Participate in agency committees and undertake additional responsibilities as required.
QUALIFICATIONS:
- Bachelor's degree in business or public administration preferred; significant experience in marketing and sales management, ideally within healthcare; or a combination of education and experience that equips you with the necessary skills.
- Strong knowledge of marketing and community relations.
- Experience in designing and implementing marketing and outreach programs.
- Ability to plan and direct various marketing initiatives aligned with organizational goals.
- Effective representation of the agency at community and national levels.
- Strong oral and written communication skills.
- Ability to foster collaborative working relationships.
- Capacity to work independently and as part of a team.
- Proficiency in maintaining accurate and confidential records.
- Valid driver's license and a good driving record.
- Proficient in Microsoft Office and database management software.
BENEFITS:
- Comprehensive Total Rewards Package including Retirement, Health, Dental, Vision, and voluntary benefits.
- Tuition Assistance.
- Exempt position.
- Technology Package.
- Health and safety protocols in place.
EMPLOYMENT CONDITIONS:
- Compliance with Annual Flu Shot Policy or provision of exemption documentation.
- Active auto insurance policy as a licensed driver.
- Valid driver's license.
- Proof of eligibility to work in the United States.
- High standards of integrity and professionalism.
NOTE: The responsibilities outlined above may be subject to change due to reasonable accommodations or other considerations. This description does not imply that these are the only duties to be performed by the employee in this role.
Hospice of the Western Reserve is an Equal Opportunity Employer, valuing diverse teams and encouraging individuals from all backgrounds to apply.
