Insurance Account Manager

4 weeks ago


Grand Rapids, Michigan, United States HUB International Full time
Job Summary

As a Personal Lines Account Manager at HUB International, you will lead the customer service function and client segment strategy for your book, retaining clients and revenue, and growing your book by account rounding and asking for referrals. You will also reduce E&O exposure.

Key Responsibilities

Lead the customer service and client segmentation strategy for your book

Develop and maintain relationships with target market clients to ensure that service needs are met proactively

Manage client segmentation for your book of business, reviewed annually

Gain an understanding of client insurance objectives and make recommendations

Analyze and compare insurance plans to determine suitability

Provide advice to clients on claims as needed

Coordinate with Sales Executives to ensure a smooth onboarding process

Act as liaison between clients and carriers to solve issues

Utilize carrier service centers as necessary

Requirements

Valid Michigan Property/Casualty insurance license

Current with all necessary CE credits in required lines and states

3+ years' experience and demonstrated proficiency in insurance account management role

Superior customer service and problem-solving skills

Ability to work in a team environment

Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and agency management system

About HUB International

HUB International is a global firm that provides a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. We have over 17,000 employees in over 500 offices throughout North America, and we are committed to empowering our clients and employees. We believe in fostering a work-life balance and providing opportunities for career-driven individuals to move upward in our organization.

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