Salesforce Architect
4 weeks ago
Job Description:
iSpace is seeking a seasoned Technical Lead to join our team as a senior member. The ideal candidate will enhance our large Salesforce instance, expand mobile solutions, and focus on the quality of integrations. Key responsibilities include acting as the primary technical contact for Salesforce and mobile related queries, overseeing the design and implementation of Salesforce Core, Service Cloud, and Marketing Cloud, and collaborating with cross-functional teams to develop and optimize mobile applications. The role also involves leading the integration and implementation of payment gateway improvements, developing and maintaining comprehensive project and operations documentation, and ensuring compliance with industry standards and maintaining a high level of system security and reliability.
Key Responsibilities:
1. Act as the primary technical contact for Salesforce and mobile related queries within the organization.
2. Oversee and drive the design, architecture, and implementation of Salesforce Core, Service Cloud, and Marketing Cloud to enhance customer experience and agent efficiency.
3. Collaborate with cross-functional teams to develop and optimize mobile applications for iOS and/or Android with Salesforce, enhancing functionality across both digital channels.
4. Lead the integration and implementation of payment gateway improvements, ensuring secure and efficient transaction processing.
5. Develop and maintain comprehensive project and operations documentation, including system configurations, maintenance schedules, and upgrade strategies.
6. Monitor system performance and technical debt, resolving technical issues, discerning root cause, and implementing improvements to maintain service levels and user satisfaction.
7. Ensure compliance with industry standards and maintain a high level of system security and reliability.
8. Manage a team of 1-2 direct or indirect reports, providing guidance and support.
9. Experience providing leadership and audit of offshore developers and architects.
Requirements:
Proven experience as a Technical Lead or Senior Architect within a large Salesforce environment, with a strong focus on payment gateway integration. In-depth knowledge of Salesforce Core and Service Cloud functionalities, with proven track records in complex and successful integrations and implementations. Proficiency in developing high visibility mobile solutions (iOS and Android platforms). Self-starter with reliable follow-through, interested in problem solving with data-driven analysis. Experience managing teams, with excellent leadership, communication, and interpersonal skills. Bachelor's degree in Computer Science, Information Technology, or related field. Desired Skills: Salesforce certifications, particularly Salesforce Architecture and Development. Knowledge of CRM platforms and integration tools. SAFe agile methodology
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