Network Operations Manager
2 months ago
Mediacom Communications is seeking a highly skilled Network Operations Manager to join our team. As a key member of our Network Operations Center, you will be responsible for managing the people and processes related to event and problem handling on your specific shift.
Key Responsibilities- Provide direction and written processes to Network Operations to ensure consistent ticket information and accurate outage reporting for the business.
- Manage the creation and accuracy of outage report information, which is reviewed by the business in real-time each week.
- Work closely with managers who represent other aspects of the NOC's functions to ensure event management has a full understanding of the service provided by the NOC and for use towards troubleshooting.
- Ensure the creation, review, completion, and timely distribution of root cause analysis requests within the requirements established by internal and external interface agreements and contracts.
- Consistently keep informed of technological or process innovations that can reduce cost, time-to-restore, or improve employee experience.
- Work with internal groups and external vendors to set and meet requirements set by the business.
- Communicate technical and business issues and status to Sr. Management.
- Ability to work well under stress and follow detailed procedures, as well as possess good decision-making skills.
- Two plus years of practical experience using Remedy or similar ticket application.
- Experience with ITIL 3.0 with regard to processes.
- Two plus years of experience working in a Network Operations Center.
- Practical experience with event and problem management procedures and tools, such as Netcool, SolarWinds, or equivalent systems.
- Previous Cable TV/Broadband and/or Telecommunications experience a plus.
- Understanding of VoIP, High Speed Data, and optical transport infrastructure components.
- Proactive, can-do attitude with excellent analytic skills.
- Excellent verbal and written communications skills.
- Two plus years of experience working in a 7x24x365 support environment.
- Ability to work in a team environment.
- 2+ years of supervisory or above experience in a NOC environment.
- Must have motivational skills and people management skills.
- Detail and team-oriented.
- Health, vision, and dental insurance.
- Paid vacation, holidays, and flex paid time off.
- 401K with generous company match.
- Employee discounts on Mediacom services, where available.
- Education Enrichment up to $5,000 per year for qualified employees.
- Employee Wellness Program.
Mediacom Communications is a leading provider of entertainment, communications, and internet services to communities across the United States. We are committed to delivering easy-to-use, high-tech products and services that meet the evolving needs of our customers. Our team of over 4,000 employees is dedicated to providing exceptional service and support to our customers, and we are seeking talented professionals to join our team.
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Network Operations Specialist
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