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Quality Assurance Coordinator for Clinics
2 months ago
- Implement and uphold best practices for operational policies, procedures, and principles as defined by leadership, ensuring accountability among market personnel.
- Instill the "Every patient/ every time" quality best practice workflows into everyday behaviors.
- Act as the local quality subject matter expert, providing support to practices until issues are resolved.
- Engage with Managed Care Organization (MCO) payers as necessary.
- Oversee all quality improvement initiatives, regularly reporting status to key stakeholders and proactively addressing any concerns.
- Conduct weekly rounds with providers and key stakeholders to promote adherence to best practices and efficient workflows.
- Deliver continuous training, support, and coordination of quality care to practices.
- Perform audits of charts to identify workflow improvement opportunities by user.
- Process medical record requests from external offices to ensure continuity of care.
- Develop and implement best practice workflows for each MCO/ACO incentive program in which the organization participates.
- Monitor chart preparation and quality management tools for effective utilization, providing feedback and ensuring accountability among stakeholders.
- Leverage physician leadership to address resistant behaviors and foster buy-in.
- Provide refresher training on HCC/RAF/Suspect Conditions/CPT II and other coding-related education to providers and staff as required.
- At the request of leadership, organize and lead wellness events for the local market.
- Ensure timely completion of GPRO audits.
- Fulfill any additional responsibilities as assigned by leadership.
