Home Care Quality Assurance Specialist
2 weeks ago
This position is responsible for conducting in-home visits to monitor and report on the quality of services provided by Home Care Aides. The successful candidate will ensure that client care plans are adequate to meet their needs and maintain all company and Department on Aging rules, regulations, and standards.
Key Responsibilities- Monitor client condition and performance of duties by Home Care Aides
- Maintain all company and Department on Aging rules, regulations, and standards
- Conduct home visits to new clients to welcome and review the Welcome Packet
- Observe and evaluate Home Care Aides in the client's home as directed by Supervisor
- Prepare and complete accurate evaluation reports and case notes as needed
- Maintain schedules to assure timely completion of all assigned home visits
- Attend weekly branch meetings
- Maintain a high degree of confidentiality at all times due to access to sensitive information
- Maintain regular, predictable, consistent attendance and be flexible to meet the needs of the department
- Follow all Medicare, Medicaid, and HIPAA regulations and requirements
- Abide by all regulations, policies, procedures, and standards
- Perform other duties as assigned
- Maintain positive internal and external customer service relationships
- Maintain open lines of communication
- Plan and organize work effectively and ensure its completion
- Meet all productivity requirements
- Demonstrate team behavior and promote a team-oriented environment
- Actively participate in Continuous Quality Improvement
- Represent the organization professionally at all times
- Minimum of 3 years' experience working in the field of senior services or related social service
- CNA certificate and license preferred; or similar training
- Must demonstrate strong interpersonal and communication skills
- Must be client-focused and customer service-driven
- Computer experience - Microsoft Word and Excel
- Must have reliable transportation, valid driver's license, and insurance for travel within the branch service areas
- Bilingual preferred
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