Veterinary Operations Manager

2 weeks ago


Campbell, California, United States Ethos Veterinary Health Full time
Compensation: $90,000 annually, exempt, based on experience and skill set.

About Ethos Veterinary Health:
Ethos Veterinary Health is a leading network of specialty and emergency hospitals, renowned for innovation and world-class medicine. With over 140 hospitals across North America, we bring together dedicated professionals who utilize state-of-the-art technology to deliver compassionate care to nearly 2 million pets annually.

Job Overview:
We are seeking an experienced Veterinary Operations Manager to join our team. As a key member of our clinical operations team, you will play a vital role in managing and developing clinical teams within our busy emergency and specialty hospital setting.

Responsibilities:
  • Team Leadership: Coach, manage, and develop a team of clinical leads across different departments, fostering a supportive environment that promotes growth and continuous learning.
  • Staffing Optimization: Manage daily staffing levels and adjust labor resources as needed to address gaps in departments, maximizing efficiency and ensuring adequate support across all units.
  • Training and SOP Development: Collaborate with leads to create and implement training plans, update and maintain Standard Operating Procedures for all departments, and support ongoing clinical skill development for all employees.
  • Onboarding and Employee Development: Develop and execute comprehensive onboarding plans for new employees, tracking their progress to ensure they integrate effectively into the team and meet performance expectations.
  • Scheduling and Call-out Management: Oversee department leads in the proactive creation of schedules and effective management of call-outs to minimize disruptions in service delivery.
  • Communication and Consistency: Act as the primary source of information for the clinical team, ensuring consistent communication, implementing corrective actions when needed, and upholding a positive and accountable workplace culture.
  • Collaboration and Process Improvement: Partner with Hospital Managers, Medical Directors, and other key stakeholders to identify opportunities for process improvement, efficiency, and enhanced client service.
  • Compliance and Safety: Oversee compliance with hospital policies, regulatory requirements, and safety protocols to maintain a safe and compliant workplace.
Required Qualifications:
  • Minimum of 5 years of progressively responsible experience in a leadership role, preferably in a clinical or veterinary setting.
  • Proven experience managing a facility, overseeing clinical operations, and handling multiple direct reports.
  • Exceptional leadership, staff development, and problem-solving skills, along with a strong commitment to client care and service excellence.
  • Adaptability and comfort with change management in a fast-paced, 24/7 environment.
  • Strong organizational skills and attention to detail to ensure high-quality care and operational efficiency.
  • CA Veterinary Assistant Controlled Substance Permit (VACSP) required within 60 days of hire unless a valid CA-RVT license is held.
Benefits:
  • Salary: $90,000 annually, exempt, based on experience and skill set.
  • License application and renewal reimbursement for RVTs.
  • Comprehensive benefits package, including health, dental, vision, disability, and life insurance; flexible spending accounts; 401(k) with employer match; Employee Assistance Program; and paid uniforms.
  • 3 weeks of accrued PTO.
  • Opportunities for advancement and professional development.
  • Health and wellness initiatives to support work-life balance.


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