Operations Manager

3 weeks ago


Campbell, California, United States Peet's Coffee & Tea Full time
Job Overview

At Peet's Coffee & Tea, we're seeking an experienced Shift Lead to join our team. As a Shift Lead, you'll be responsible for ensuring exceptional customer service and upholding the highest standards of quality in our coffeebar.

About the Role

We're looking for a skilled leader who can motivate and inspire their team to deliver outstanding results. The ideal candidate will have at least one year of experience working in a supervisory role, with a proven track record of success in customer-facing environments.

The successful Shift Lead will possess excellent communication skills, be able to work well under pressure, and demonstrate a passion for delivering exceptional customer experiences.

Key Responsibilities
  • Lead by example, demonstrating a commitment to excellence in all aspects of store operations.
  • Maintain high standards of quality, ensuring that every customer receives an exceptional experience.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Supervise and train staff members to ensure they have the skills and knowledge needed to provide excellent service.
What You'll Need
  • A minimum of one year of experience in a supervisory or management role, preferably in the food or beverage industry.
  • Excellent leadership and communication skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving skills and ability to make sound judgments.
  • High school diploma or equivalent required; some college or specialized training preferred.
Compensation and Benefits

As a Shift Lead at Peet's, you can expect a competitive salary range of $19.00 to $24.50 per hour, plus tips. Our comprehensive benefits package includes:

  • $401(k) plan with generous matching.
  • Tuition scholarship opportunities through Oregon State University E Campus.
  • Full medical, dental, and vision insurance for employees working 21 hours or more per week.
  • Paid vacation time (accrual after 500 hours of work).
  • Flexible scheduling.
  • Free coffee and fresh-baked goods, as well as employee discounts.
  • Opportunities for growth and advancement within the company.


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