Veterinary Operations Manager, Emergency and Specialty Care

2 weeks ago


Campbell, California, United States Ethos Veterinary Health Full time
Job Overview
Ethos Veterinary Health is seeking an exceptional Veterinary Operations Manager to join our team in a fast-paced emergency and specialty hospital setting. This role will play a crucial part in managing and developing clinical teams to ensure operational efficiency and high-quality patient care.

About Us
We are a leading network of over 140 specialty and emergency hospitals across North America, dedicated to delivering compassionate, unparalleled care and rewarding careers for our veterinary professionals. Our integrated approach combines cutting-edge technology with scientific evidence-based practices to drive innovation and excellence in veterinary medicine.

Key Responsibilities:
  • Team Leadership: Coach, manage, and develop a team of clinical leads across different departments, fostering a supportive environment that promotes growth and continuous learning.
  • Staffing Optimization: Manage daily staffing levels and adjust labor resources as needed to address gaps in departments, maximizing efficiency and ensuring adequate support across all units.
  • Training and SOP Development: Collaborate with leads to create and implement training plans, update and maintain Standard Operating Procedures for all departments, and support ongoing clinical skill development for all employees.
  • Onboarding and Employee Development: Develop and execute comprehensive onboarding plans for new employees, tracking their progress to ensure they integrate effectively into the team and meet performance expectations.
  • Scheduling and Call-out Management: Oversee department leads in the proactive creation of schedules and effective management of call-outs to minimize disruptions in service delivery.
  • Communication and Consistency: Act as the primary source of information for the clinical team, ensuring consistent communication, implementing corrective actions when needed, and upholding a positive and accountable workplace culture.
  • Collaboration and Process Improvement: Partner with Hospital Managers, Medical Directors, and other key stakeholders to identify opportunities for process improvement, efficiency, and enhanced client service.
  • Compliance and Safety: Oversee compliance with hospital policies, regulatory requirements, and safety protocols to maintain a safe and compliant workplace.


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