Veterinary Outreach Specialist, San Jose Area
4 weeks ago
Ethos Veterinary Health is a leading network of specialty and emergency hospitals across North America. With over 140 hospitals and a team of more than 1,500 specialized doctors, we provide care for nearly 2 million pets annually. Our integrated and collaborative approach utilizes state-of-the-art technology and evidence-based medicine to deliver compassionate and unparalleled care.
Job Description: Referral Relationship ManagerWe are seeking a skilled Referral Relationship Manager to join our team in the San Jose area. As a key member of our outreach team, you will play a crucial role in driving patient referrals and hospital revenue by building strong relationships with referring veterinarians and developing effective engagement strategies.
Key Responsibilities:- Work closely with hospital leadership to identify referral performance goals and develop targeted outreach plans to achieve these objectives.
- Consistently engage the referring community through personalized email, phone, and in-person communications, tailoring interactions to meet the unique needs of each practice.
- Meet with referring doctors and key decision-makers to understand their needs and identify referral opportunities.
- Plan, execute, and evaluate the effectiveness of CE/Symposium events, hospital tours, and referring practice recognition and engagement events, working in partnership with hospital leadership to develop and track an annual referral marketing budget.
- Leverage CRM tools, Referral Marketing Dashboards, and other advanced analytics to track performance metrics and inform referral marketing strategy.
- Serve as the primary point of contact for the referring community, monitoring and resolving issues quickly to improve service.
- A minimum of 3-5 years of professional experience in a role demonstrating project management, communication, customer engagement, and organizational growth skills.
- Experience in veterinary medicine or the animal health industry is preferred.
- Enthusiasm for the veterinary profession and ability to convey this authentically through communications and interactions.
- Excellent communication and technology skills, with proficiency in reading, interpreting, and analyzing basic performance metrics.
- A competitive salary range of $70,000 - $80,000 per annum, based on location and performance.
- A comprehensive benefits package, including medical, dental, vision, 401(k) with employer match, and paid time off.
- A generous pet service discount, applicable at any Ethos hospital or Urgent Care.
Please note that compensation details may vary based on specific location and circumstances. We encourage qualified candidates to apply for this exciting opportunity to join our team and contribute to delivering exceptional care to pets and people in our community.
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