Veterinary Relationship Builder

3 weeks ago

Campbell, California, United States Ethos Veterinary Health Full time

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually.

The Referral Relationship Manager will serve as a liaison between the veterinary hospital and referring veterinarians within the market and surrounding areas. This position actively drives patient referrals and hospital referral revenue by identifying, cultivating, and maintaining positive relationships with doctors and key decision-makers in the referring veterinary community.

This role requires a dual reporting structure and will report directly to the Referral Group Manager from the centralized referral team, who will provide ongoing support, coaching, as well as the Hospital Director/Manager who will provide local support. The ideal candidate will reside and conduct outreach and field visits within the larger San Jose area.

Key Responsibilities:

  • Works directly with hospital leadership to identify referral performance goals and develops outreach and engagement strategies to successfully execute these goals to drive hospital revenue.
  • Consistently engages the referring community with relevant and valuable email, phone, and in-person communications. Customizes outreach and interactions based on the individual needs of each referring hospital and doctor. Maintains a regular engagement schedule to continually develop positive referral relationships.
  • Meets directly with referring doctors and key decision-makers to better understand the needs and the referral opportunity of each individual practice.
  • Plans, executes, and evaluates the efficacy of CE/Symposium events, hospital tours, and referring practice recognition and engagement events. Works in partnership with hospital leadership to develop and track an annual referral marketing budget to support all outreach events and activities.
  • Works in partnership with hospital marketing resources to plan, develop, and execute strategic engagement campaigns to successfully launch new service offerings and promote new doctors.
  • Actively leverages the Customer Relationship Management (CRM) tool, Referral Marketing Dashboard, and other advanced analytic tools offered by the centralized support team to track performance metrics and use data to inform and evolve practice referral marketing strategy.
  • Serves as the main point of contact for the referring community and helps monitor and measure the referral process to resolve problems quickly and improve service.

Requirements:

  • Schedule includes Monday – Friday with some weekend availability required for events.
  • Must possess a valid Driver's license and clean driving record.
  • Must have reliable personal transportation for frequent local travel to referring hospitals and the ability to accurately track weekly mileage for travel reimbursement.
  • Ability to occasionally work uncommon hours to support hospital activities.
  • Local to the area and willing to travel within the larger San Jose market.

Compensation and Benefits:

The base annual salary range for this position is $70,000 - $80,000. Our comprehensive benefits program includes medical, dental, vision, a 401(k) with employer match, paid time off (including sick time), and other perks. We are committed to providing our employees with a supportive work environment and opportunities for growth and development.

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