Customer Success Strategist for Strategic Accounts

4 weeks ago


Carbondale, Illinois, United States Notable Full time

At Notable, we're on a mission to revolutionize the healthcare industry by eliminating the administrative burden on healthcare staff. We're seeking a highly skilled Customer Success Lead to join our team and drive transformative outcomes for our most valuable and complex healthcare clients.

Key Responsibilities:
  • Executive Relationship Management: Establish yourself as a trusted advisor to C-suite executives, building relationships based on strategic insight and understanding their business goals.
  • Strategic Roadmap & Internal Collaboration: Develop and execute multi-quarter success roadmaps aligning Notable's solutions with the customer's evolving needs and strategic priorities.
  • Commercial Success & Growth: Partner with the Partnership Manager to ensure successful renewals, identify upsell/cross-sell opportunities, and drive revenue growth.
  • Stakeholder Engagement & Communication: Build trust and rapport with diverse stakeholders, from frontline staff to executives, across the customer organization.
Requirements:
  • 7+ years of experience in customer success, implementation, or consulting in healthcare.
  • Proven track record of building relationships with and influencing C-suite executives.
  • Strong technical understanding of healthcare IT systems, workflow automation, and/or data analytics.
  • Exceptional communication and interpersonal skills, including the ability to clearly articulate complex technical concepts to non-technical audiences.
  • Deep understanding of the healthcare industry, its challenges, and the role of technology in driving innovation.
  • Strategic thinker with a proven ability to lead cross-functional teams and drive collaboration.
  • Bachelor's degree or equivalent experience.
  • Willingness to travel up to 50% of the time.


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