Technical Account Manager
4 weeks ago
At Perfect Audience, we are seeking a highly skilled Technical Account Manager to join our client success team in San Francisco or Chicago.
The ideal candidate will be responsible for optimizing campaign implementations and providing technical support for our products. This role requires strong communication and problem-solving skills to work with internal and external parties to resolve account issues efficiently.
The client success team is a key component of our company's success, and we are looking for a technical expert who can work closely with our Account Managers, Engineering, and Sales Teams to deliver exceptional results for our clients.
As a Technical Account Manager, you will be responsible for resolving complex technical problems, answering detailed customer configuration questions, and providing guidance on the best practices for using our products.
Responsibilities:
Key Responsibilities:
- Collaborate with clients to understand their technical needs and provide solutions
- Work closely with the product team to implement and release features to clients
- Provide technical support and guidance to clients on product usage and best practices
- Manage and track case tickets to ensure timely resolution
- Escalate issues to the Engineering Group as necessary
Requirements:
- College Graduate with 2+ years of experience in a client services environment
- Strong understanding of internet technologies and the ability to learn quickly
- Excellent communication and problem-solving skills
- Experience with HTML, CSS, and JavaScript is a plus
Preferred Qualifications:
- 5+ years of experience in a client services environment
- Understanding of the online advertising industry
- Scripting knowledge or the ability to script browsers
- Experience using CRM products
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