Workforce Planning and Operations Manager

7 days ago


Beaverton, Oregon, United States Lam Research Full time
About the Role

We are seeking a highly experienced and skilled Senior Manager, Workforce Planning and Operations to join our team at Lam Research. As a key member of our Global Customer Operations Group, you will be responsible for leading the Workforce Planning team and driving operational excellence across our North America customer base.

Key Responsibilities
  • Lead the Workforce Planning Team: Manage and lead a high-performing team of workforce planners to ensure accurate forecasting and resource allocation to meet customer demand.
  • Optimize Resource Modeling: Collaborate with account teams to develop and implement resource models that optimize field service resources and drive predictable results.
  • Drive Compliance and Accuracy: Ensure compliance with established resourcing models and labor reporting policies, and maintain high levels of forecast accuracy for resource budgets and regional operating expenses.
  • Execute Regional Plans: Partner with account teams and central ramp planners to develop and execute regional plans that support customer ramps and ensure seamless execution.
  • Culture and Process Champion: Champion and develop Lam culture and Lam Management Systems (LMS) across the organization, and architect effective improvements to business processes.
Requirements
  • Leadership Experience: 7+ years of experience leading teams in a high-tech industry, with a minimum of 3 years in management roles.
  • Operational Expertise: Familiarity with product line operational functions, including finance, install base management, workforce planning, and organizational management.
  • Results-Driven: Proven track record of driving predictable business results, making aggressive commitments, and meeting them.
  • Leadership and Communication Skills: Excellent leadership and communication skills, with a bias to action.
  • Adaptability and Analytical Skills: Adaptable, flexible, and versatile leader with strong analytical capabilities.
Preferred Qualifications
  • Education: BS/BA, MBA preferred.
  • Operations Background: Operations background, preferably in the semiconductor industry with Etch and Deposition product and process knowledge.
  • Functional Networks: Leaders with deep functional Lam networks and diverse operational experience.
About Lam Research

Lam Research is an equal opportunity employer committed to diversity and inclusion. We believe in creating a workplace where every individual feels valued, included, and empowered to achieve their full potential. We offer a variety of work location models, including On-site Flex and Virtual Flex, to support the needs of each role.



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