Overnight Guest Services Coordinator

2 weeks ago

Palo Alto, California, United States Radiate Hospitality, LLC Full time
About Us...

Since our inception, Radiate Hospitality, LLC has been dedicated to developing and managing distinctive hotels that foster unforgettable experiences. Our mission is to infuse genuine enthusiasm and creativity into every endeavor. As a family-owned enterprise, our workforce and properties embody our fundamental values: humility, authenticity, and a commitment to growth.

The team at Radiate Hospitality consists of proactive individuals who think outside the box. We are resourceful and dedicated to collective progress. Each interaction and project presents an opportunity to craft a memorable experience. We embrace challenges and utilize the resources at our disposal, which is how we began our journey.

Today, Radiate Hospitality employs around 300 individuals and operates eleven unique lifestyle and branded hotels, each tailored to the communities they serve. Despite our significant growth, we remain steadfast in our core principles, which have been passed down from our founder. We are on the lookout for innovative individuals who possess the drive to accomplish their tasks effectively.

Join us in creating something exceptional.

Managed by Radiate Hospitality, our hotel is a boutique establishment located in a vibrant urban area, just a short distance from key attractions. Our property is at the forefront of modern hospitality, offering personalized services that cater to the needs of tech-savvy travelers. Like our guests, our hotel is contemporary, stylish, and practical.

What We Seek...

We are in search of a knowledgeable, approachable, and customer-focused overnight guest services coordinator who will help cultivate enduring relationships with guests, encouraging their return. This role encompasses not only front desk responsibilities but also involves auditing accounts and preparing comprehensive reports for management.

Key Responsibilities:
  • Exceed guest and team member expectations by delivering exceptional service and fostering teamwork.
  • Implement proper procedures when welcoming guests, managing check-ins and check-outs, handling transportation requests, and directing traffic flow.
  • Utilize appropriate service techniques during guest interactions, ensuring to highlight hotel amenities and inviting guests to return.
  • Maintain proficiency in front desk computer systems and cashier operations, including knowledge of room rates and accommodation types.
  • Facilitate guest check-ins, ensuring their needs are met.
  • Ensure accurate documentation of guest records and payment methods.
  • Post all guest charges and payments accurately to respective accounts.
  • Verify the accuracy of all charges made to guest accounts throughout the day and ensure room charges are posted timely.
  • Complete all necessary credit card transactions and billing processes.
  • Prepare daily, monthly, and annual reports as required by the property.
  • Act as the manager on duty in the absence of the General Manager.
Preferred Qualifications:
  • Prior experience in front desk operations, reservations, or hospitality is advantageous.
  • Availability on weekends is essential.
Be Innovative. Join Us.

If you resonate with our values and vision, we encourage you to explore this opportunity with us.

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