Administrative Associate
1 day ago
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
The Practice Administrative Associate serves to coordinate patient care and physician activity by greeting all patients/visitors, answering telephone calls, scheduling appointments, and maintaining patient medical records. The position requires an individual with knowledge of front desk medical office operations.
Responsibilities- Maintain appointment schedule template (alterations, deletions, additions).
- Communicate schedule changes to the appropriate staff members and physicians/providers.
- Coordinate the ongoing operation of the check-in process and front desk to ensure that quality services provided are cost-effective and efficient.
- Receive patient at arrival and verify and obtain all necessary information and signatures in accordance with NEMG policies and procedures.
- Answer telephone calls to the office, assist callers in a pleasant manner, take accurate and complete messages, and refer callers to appropriate personnel when necessary.
- Maintain proper telephone etiquette when speaking with patients/companies and healthcare team.
- Execute all necessary pre-authorizations as required by insurance companies for upcoming diagnostic tests and procedures.
- Track referrals coming into the practice.
- Maintain electronic medical records and/or paper medical charts in accordance with NEMG policies and procedures.
- Responsible for daily activities including but not limited to message retrieval from answering service, voicemail, retrieval and distribution of faxes, filing, photocopying, opening and sorting mail.
- Forward phones to answering service and notify answering service about the physicians on-call status.
- Collect and reconcile co-pay collections/cash drawers (cash, checks, credit card payments) within Epic in accordance with NEMG policy and procedures.
- Collaborate in the development of and contribute to individual team, and department quality improvement and evaluation activities.
- Attend and actively participate in staff meetings.
- Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial, and ethnic backgrounds, sexual orientations, lifestyles, and physical abilities.
- Coordinate efforts to gain patient and family feedback regarding their experiences of healthcare (focus groups, surveys, and other means) and participate in interventions which address articulated needs.
- Perform all other related/additional tasks as requested by physicians and/or management.
- Provide cross-coverage as needed.
- May assist and/or perform chaperone duties for patient medical procedures as needed.
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