Administrative Associate

1 day ago


Trumbull, Connecticut, United States Yale New Haven Health Full time
Job Description Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Practice Administrative Associate serves to coordinate patient care and physician activity by greeting all patients/visitors, answering telephone calls, scheduling appointments, and maintaining patient medical records. The position requires an individual with knowledge of front desk medical office operations.

Responsibilities
  • Maintain appointment schedule template (alterations, deletions, additions).
    • Communicate schedule changes to the appropriate staff members and physicians/providers.
  • Coordinate the ongoing operation of the check-in process and front desk to ensure that quality services provided are cost-effective and efficient.
    • Receive patient at arrival and verify and obtain all necessary information and signatures in accordance with NEMG policies and procedures.
  • Answer telephone calls to the office, assist callers in a pleasant manner, take accurate and complete messages, and refer callers to appropriate personnel when necessary.
    • Maintain proper telephone etiquette when speaking with patients/companies and healthcare team.
  • Execute all necessary pre-authorizations as required by insurance companies for upcoming diagnostic tests and procedures.
    • Track referrals coming into the practice.
  • Maintain electronic medical records and/or paper medical charts in accordance with NEMG policies and procedures.
  • Responsible for daily activities including but not limited to message retrieval from answering service, voicemail, retrieval and distribution of faxes, filing, photocopying, opening and sorting mail.
    • Forward phones to answering service and notify answering service about the physicians on-call status.
  • Collect and reconcile co-pay collections/cash drawers (cash, checks, credit card payments) within Epic in accordance with NEMG policy and procedures.
  • Collaborate in the development of and contribute to individual team, and department quality improvement and evaluation activities.
    • Attend and actively participate in staff meetings.
  • Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial, and ethnic backgrounds, sexual orientations, lifestyles, and physical abilities.
    • Coordinate efforts to gain patient and family feedback regarding their experiences of healthcare (focus groups, surveys, and other means) and participate in interventions which address articulated needs.
  • Perform all other related/additional tasks as requested by physicians and/or management.
    • Provide cross-coverage as needed.
  • May assist and/or perform chaperone duties for patient medical procedures as needed.


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