Service Delivery Specialist
3 weeks ago
Service Engineer
Job Description:This role is an exciting opportunity to join our team as a Service Engineer. As a key member of our service delivery team, you will be responsible for providing top-notch maintenance and repair services to our clients. With a strong focus on customer satisfaction and safety, you will work closely with our clients to identify and resolve equipment issues in a timely and efficient manner.
The ideal candidate will have a solid understanding of electrical and mechanical systems, excellent problem-solving skills, and the ability to communicate effectively with clients. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional service, we encourage you to apply for this challenging and rewarding role.
Key Responsibilities:
- Provide on-site installation, validation, and commissioning of machinery/mold as well as diagnosing and repairing existing machinery/mold in the field.
- Exercise independent discretion to develop and maintain good customer relations in the performance of duties.
- Troubleshoot and provide telephone support to customers as deemed necessary.
- Provide instructions to plant maintenance and management staff in the safe operation and maintenance of equipment.
- Assist Technical Service Center's in activities such as molding trials, sampling, shipping preparation for machines/molds/ancillary equipment.
- Establish relationships with Company's International Sales, Service, and Design Departments to obtain answers and provide solutions to problems encountered in the field.
Requirements:
- An associate or bachelor degree in Electrical or Mechanical Engineering or related discipline is preferred or 3 years' experience working with Injection Stretch Blow Molding machines or 5 years with similar machine in plastics industry.
- Exceptional customer service skills with expertise in troubleshooting, diagnosing, and solving complex machine issues.
- Problem-solving skills, including identifying and resolving problems in a timely manner.
- Thorough working knowledge of MS Office, Excel, Adobe, and Internet skills.
- Possess and maintain a valid and unrestricted driver's license.
Salary: The estimated salary for this position is $80,000 - $100,000 per year, depending on experience and qualifications.
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