Customer Service Specialist
4 days ago
About the Role:
We are seeking a Customer Service Specialist to join our team at FedEx Freight.
Key Responsibilities:
- Provide exceptional customer service, handling inquiries and resolving issues in a timely and professional manner.
- Process documentation related to freight movement, including verifying and completing required reports.
- Administer freight pick-up processes, ensuring accurate information and assistance to customers.
- Enter freight shipment information into computer systems, accurately status shipments, generate freight bills, and correct discrepancies.
- Assist customers via phone, email, and/or fax in all inquiries, including tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc.
- Making freight delivery appointments as required.
- Review drivers' Hours-of-Service logs to ensure accuracy, as required; report discrepancies to appropriate leadership members.
- Comply with all applicable laws/regulations, as well as company policies/procedures.
Requirements:
- A high school diploma or GED is required.
- Two years of general office experience are preferred.
- One year of customer service experience is preferred.
- Previous transportation experience is preferred.
- Strong phone and interpersonal skills are essential.
Compensation and Benefits:
The estimated salary for this role is $18.68 per hour. FedEx Freight offers a competitive compensation package, including medical, dental, and vision benefits, as well as 401(k) retirement savings plan.
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