Hospitality Service Associate

2 weeks ago


Huntsville, Alabama, United States Hampton Inn HuntsvilleVillage of Providence, AL Full time

Company Overview

The Hampton Inn Huntsville/Village of Providence, AL is dedicated to being a leading hotel in service excellence and guest satisfaction.

We strive to foster a welcoming environment that encourages friendly interactions among our staff while providing exceptional service and value to our visitors.

Role Overview

As a vital member of our team, you will play a key role in enhancing the guest experience and contributing to the overall success of our establishment. We value individuals who are passionate about the hospitality industry and are eager to develop their careers with us.

Key Responsibilities

  • Welcome guests and manage check-in and check-out processes efficiently.
  • Adhere to all financial procedures related to cash and credit transactions as per hotel standards.
  • Monitor room availability and update accordingly.
  • Review and manage credit limit exceptions with appropriate approvals.
  • Check daily expected departures and manage checkouts or extensions as necessary.
  • Update room status based on housekeeping reports.
  • Reconcile daily activities and balance departmental reports at the end of your shift.
  • Conduct cashier shift changes when cash balances are confirmed.
  • Inform guests about hotel promotions and amenities during check-in.
  • Engage guests in conversation to highlight hotel features such as complimentary breakfast, spa services, and fitness facilities.
  • Address guest inquiries and resolve complaints promptly, offering alternative solutions when needed.
  • Exhibit a strong commitment to guest service through a hospitable and accommodating demeanor.
  • Document any guest incidents using the appropriate reporting procedures.
  • Demonstrate flexibility in working various shifts, including evenings, weekends, and holidays.

Qualifications

  • High School diploma or GED is preferred.
  • A minimum of one year of experience in hospitality is required.
  • Previous customer service experience is essential.
  • Experience with cash handling and credit card transactions is necessary.
  • Strong attention to detail is crucial.
  • Familiarity with hotel amenities, layout, and operational procedures is important.
  • Knowledge of the local area, including businesses, services, and attractions, is beneficial.

Equal Opportunity Employment

Our organization is committed to providing equal employment opportunities to all employees and applicants, ensuring a workplace free from discrimination and harassment of any kind.

This policy encompasses all aspects of employment, including recruitment, hiring, promotion, and training.



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