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Night Auditor

2 months ago

Huntsville, Alabama, United States Aimbridge Hospitality Full time
Job Summary

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. This includes front desk operations during the overnight shift, typically from 11pm to 7am. Key responsibilities include:

  • Registering guests and making reservations
  • Preparing daily reports and balancing transactions
  • Conducting security walks and ensuring the hotel's safety and security
Responsibilities

The Night Auditor will be responsible for the following tasks:

  • Approaching all encounters with guests and associates in a friendly, service-oriented manner
  • Maintaining regular attendance and adhering to Aimbridge Hospitality's standards
  • Maintaining high standards of personal appearance and grooming, including wearing the proper uniform and name tag
  • Complying with Aimbridge Hospitality's standards and regulations to ensure safe and efficient hotel operations
  • Initiating and completing the End of Day process
  • Running all reports as required for Food and Beverage audit
  • Completing the Night Audit checklist for computer procedures daily
  • Balancing the day's work, including movie revenue, telephone postings, valet, laundry, server's, and desk agent's paperwork
  • Maintaining cashiering responsibilities according to Front Office procedures
  • Maintaining Front Office computer system operation according to Aimbridge Hospitality standards
  • Fulfilling all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
  • Following up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured
  • Handling and following through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
  • Following safety and emergency procedures according to Aimbridge Hospitality standards
  • Maintaining proper record keeping according to Aimbridge Hospitality standards
  • Being familiar with all Aimbridge Hospitality's policies and house rules
  • Completing the initial direct bills daily and placing them on the Property Accountant's desk
  • Maintaining radio contact with other associates during the entire shift
  • Having a working knowledge of security procedures
  • Ensuring associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates
  • Preparing and distributing the Daily Flash Report as needed
  • Transferring the master or house accounts as necessary
  • Distributing work, including revenue printouts, charge and paid folios, vouchers, and checks, as directed by S.O.P.'s
  • Training any new Night Auditors as requested by management
  • Running morning reports according to Aimbridge Hospitality procedures
  • Assigning delivery of newspapers daily
  • Delivering or assigning delivery of Express Check-Out's
  • Following up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area
  • Handling items for Lost and Found according to the standard
  • Completing any reports as requested by management in a timely manner
  • Completing any miscellaneous duties as required, including resetting Food and Beverage P.O.S. where necessary, distribution of credit 'Watch List', and preparation of daily revenue summary
  • Assisting guests with food orders and serving food and beverage items in a friendly, professional, and timely manner
  • Attending meetings as required by management
  • Performing any other duties as requested by the Guest Services Manager or any other member of management