Disaster Assistance Specialist II

2 days ago


Austin, Texas, United States Texas Department of Aging & Disability Services Full time
Job Summary:

This is a temporary position assignment that may last up to one year, depending on the disaster response need. The Disaster Assistance Specialist II role is a demanding yet rewarding case management position that involves determining eligibility for grants under the ONA program, part of the Federal Assistance for Individuals and Households Program (IHP).

Key Responsibilities:
  • Review and verify case information to ensure compliance with Federal and State guidelines.
  • Issue FEMA disaster assistance grants according to Federal and State guidelines.
  • Respond to statewide inquiries and requests for assistance using an automatic call distribution (ACD) system via the toll-free State Disaster Assistance Help Line.
Essential Job Functions:

Handles routine case management tasks, including determining eligibility and processing disaster assistance grants under FEMA's Individual and Households Program (IHP). Researches and analyzes information to ensure compliance with Federal and State guidelines.

Conducts interviews with applicants, their authorized representatives, and third parties to gather and verify information. Utilizes the Disaster Assistance Payment Program (DAPP) to check grant payment information and uses the National Emergency Management Information System (NEMIS) to document, update, and review case records.

Requirements:

Federal and state guidelines relevant to the Individuals and Households Program (IHP). Ability to operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook, and Excel. Effective communication and time management skills.



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