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Customer Care Specialist I

2 months ago

Chesapeake, Virginia, United States Cox Communications Full time
About the Role

Cox Communications is seeking a highly skilled and customer-focused individual to join our team as a Customer Care Specialist I. As a key member of our customer experience team, you will be responsible for providing exceptional service to our customers, resolving technical issues, and promoting our products and services.

Key Responsibilities
  • Provide world-class customer service through phone, email, and chat interactions
  • Resolve technical issues and troubleshoot problems in a timely and efficient manner
  • Upsell and cross-sell our products and services to customers
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
Requirements
  • High school diploma or equivalent required; 6 months of customer service experience preferred
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
What We Offer
  • Competitive hourly rate and opportunities for advancement
  • Comprehensive training program to ensure success in the role
  • Flexible scheduling and remote work options
  • Opportunities for professional growth and development
About Cox Communications

Cox Communications is a leading provider of broadband communications and entertainment services, serving over 6 million customers across the United States. We are committed to delivering exceptional customer experiences and creating a positive impact in the communities we serve.