Donor Service Representative

4 weeks ago


San Antonio, Texas, United States Texas Thrift San Antonio,TX #168 - SE Military Full time

h3JobDescription/h3pClassification:Non-Exempt/ppReportsto:CallCenterManager/ppJoboverview:/ppADonorServiceRepresentativeisresponsibleforsuccessfullypetitioningdonationsforresalableclothingandhouseholditemsbyconductingoutboundphonecontactsinaprofessionalandcourteousmanner.TherepresentativeisaccountableforsuccessfullyachievingcampaignKeyPerformanceIndicators(KPI)(i.e.AverageLeads/hr.,AveragePick-upPercentage,CancelRatePercentage)andforcreatingahighlevelofcustomersatisfaction./ppResponsibilitiesandduties:/pulliBeobservanttoanyandallsafetyconcernssurroundingyourworkarea./liliCommunicatesandmodelscharitystandardsforcustomerservice./liliAssurescompliancewithestablishedoperatingpoliciesandproceduresandEmployeeHandbook./liliMaintainaprofessionaldemeanorwhileschedulingdonationpickupappointmentsinatimelymanner./liliSustainafocusofachievinganexceptionalcallexperienceforthedonororpotentialdonor./liliProvideaccurateinformationinapositivemannerwhenansweringquestionsand/oraddressingcustomerconcerns./liliEffectivelyinteractwithco-workersinpromotingaprofessionalandfriendlyworkenvironmentwithasenseofteamwork./liliFollowingtheproperchainofcommandandinatimelymanneraccuratelycommunicateanyissuesand/orimportantinformationwhichmightaffecttheeffectiveoperationofthebusinessortheintegrityofthefoundation./liliAccuratelycompleteandsubmitallrequireddocumentationinatimelymanner/liliConductfollow-upcallstodonorsverifyingpickupscheduleandthatallpertinentinformationhasbeenenteredaccurately./li/ulpQualifications:/pulliAbilitytoconcentrateandpaycloseattentiontodetail./liliMustbecomfortableinahighactivitymulti-taskenvironmentwithasenseofurgency./liliMusthaveexcellentverbalandwrittencommunicationskills./liliMustenjoyworkingwithinateamenvironment./liliMustbeabletomaintainafriendlyattitudetowardsbothcustomersandco-workers./liliAptitudewithcomputerprograms/li/ulpEducationandExperience:/pulliHighschooldiplomaorequivalent;acombinationofeducationandexperiencethatyieldstherequiredknowledge,skillsandabilities./liliHighlevelofdiplomacyandinterpersonalskills./li/ul



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