Customer Service Representative
4 weeks ago
At OneTouch Direct, we are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling inbound customer service calls for a leading healthcare payments company. Your primary goal will be to provide exceptional customer service, ensuring that consumers are satisfied with products or services by handling complaints and inquiries.
Responsibilities:
- Provide inbound customer service for a leading healthcare payments company.
- Consistently provide a great customer experience.
- Ensure that consumers are satisfied with products or services by handling complaints and inquiries.
- Collect prompt and accurate customer feedback.
- Communicate and coordinate with colleagues as necessary.
- Provide feedback on the efficiency of the customer service process.
Requirements:
- 1-2+ years of customer service experience; healthcare preferred.
- Excellent communication skills.
- Ability to respect and maintain customer and client confidentiality.
- Intermediate to advanced computer skills.
- Background check & drug screening required.
Benefits:
- Full-time schedule with 40 hours per week.
- Great pay with hourly base salary + benefits.
- Paid training & development.
- Health Care Plan (Medical, Dental & Vision).
- Opportunity for professional and personal growth.
- Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment.
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