Customer Service Representative

4 weeks ago


San Antonio, Texas, United States OneTouch Direct Full time
Job Description

At OneTouch Direct, we are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling inbound customer service calls for a leading healthcare payments company. Your primary goal will be to provide exceptional customer service, ensuring that consumers are satisfied with products or services by handling complaints and inquiries.

Responsibilities:

  • Provide inbound customer service for a leading healthcare payments company.
  • Consistently provide a great customer experience.
  • Ensure that consumers are satisfied with products or services by handling complaints and inquiries.
  • Collect prompt and accurate customer feedback.
  • Communicate and coordinate with colleagues as necessary.
  • Provide feedback on the efficiency of the customer service process.

Requirements:

  • 1-2+ years of customer service experience; healthcare preferred.
  • Excellent communication skills.
  • Ability to respect and maintain customer and client confidentiality.
  • Intermediate to advanced computer skills.
  • Background check & drug screening required.

Benefits:

  • Full-time schedule with 40 hours per week.
  • Great pay with hourly base salary + benefits.
  • Paid training & development.
  • Health Care Plan (Medical, Dental & Vision).
  • Opportunity for professional and personal growth.
  • Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment.


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