Retail Operations Leader
2 weeks ago
At Five Below, our expansion is driven by individuals who embody our mission: We believe life is significantly enhanced when you are empowered to Let Go & Have Fun in an extraordinary environment, brimming with limitless opportunities, all at prices so low that you can always say yes to the latest and greatest products. Just ask any of our over 17,000 team members, and they will affirm that there is no other workplace quite like Five Below.
It all begins with our mission, followed by The Five Below Way, which encapsulates our core values and behaviors that every associate upholds.
Our focus is on cultivating a culture at Five Below that inspires you just as much as you inspire us with innovative ideas, vibrant energy, enthusiasm, and the capability to transform the workplace into a WOWplace.
KEY RESPONSIBILITIES
Foster a Customer-Centric Culture
Drive a sales-focused environment to meet store performance objectives.
Guarantee outstanding customer interactions through the application of the Five Below service model that empowers your team to say yes to customers.
Anticipate customer needs and create an exceptional store atmosphere.
Oversee the implementation and upkeep of all company merchandising and operational standards, ensuring alignment with Brand Standards.
May oversee Crew Member training and the execution of all Five Below services (balloons, ear piercings, buy online pickup in store, etc...).
Develop a High-Performing Team
Recruit and engage skilled employees, ensuring they are positioned effectively within the store roles.
Ensure team members feel valued and connected, promoting a culture that emphasizes inclusion and diversity.
Inspire accountability by providing training, coaching, and ongoing feedback to your team.Communicate clearly, coach effectively, and actively listen to foster trust and respect among direct reports.
Collaborate with District Manager and Human Resources for employee coaching, performance documentation, and employee relations matters.
Maintain a safe environment for both customers and crew.
Implement a talent strategy that positions Five Below as an employer of choice, attracting quality candidates and retaining top talent.
Encourage career advancement through individual development planning and performance coaching.Build a strong internal and external network for recruitment and succession planning for your store.
Drive Consistent Business Performance
Analyze daily, weekly, and monthly business metrics to enhance the performance of direct reports. Utilize reports and metrics to inform decisions regarding sales, customer experience, profitability, shrink, payroll, and staffing.
Balance competing priorities while recognizing critical tasks.
Develop and manage payroll budgets and crew schedules that align financial responsibility with customer expectations and crew availability.
Ensure adherence to all financial management controls, critical controls, and company policies.
Oversee effective receiving and ensure stocking procedures are properly executed and maintained.
Ensure compliance with company data integrity processes during physical inventory.
Guarantee that merchandise flow meets company standards and closely monitor sell-through rates.
Conduct store maintenance tasks, including waste disposal, cleaning, and stockroom upkeep.
Ensure compliance with all Five Below Standard Operating Procedures (SOP).
Review corporate communications and prioritize tasks accordingly.
Achieve results while maintaining quality and integrity of work, adhering to company policies and local, state, and federal regulations.
Perform additional duties as assigned, including services.The Five Below Way
Delight our customers:
Prioritize the customer and positively impact their lives.
Ignite your passion:
Leave your ego behind and fulfill your commitments.
Be financially savvy:
Treat Five Below as your own business, manage expenses, and recruit talent that shares this mindset.
Surpass expectations:
Set ambitious goals for yourself and your team, consistently exceeding expectations.
Work Hard, Have Fun, Build a Career: Arrive ready to engage, create a lively atmosphere, and acknowledge the team's contributions.
QUALIFICATIONS
High School Diploma or equivalent
Minimum of 3 years of management experience preferred.
Exceptional verbal and written communication skills
Ability to manage multiple tasks
Creative problem-solving skills
Ability to maintain composure in high-pressure situations.
Five Below is an Equal Opportunity Employer
If you thrive in a dynamic environment and enjoy collaborating with enthusiastic, high-achieving individuals, you will find a rewarding career with us.
BE AWARE OF FRAUD: Please be cautious of potentially fraudulent job postings or suspicious recruiter activities by individuals posing as Five Below recruiters. Always verify that the person you are communicating with has an @ email address. Additionally, Five Below does NOT request financial information or payments from candidates at any stage of the hiring process. If you suspect fraudulent activity, please visit Five Below's Careers Site to confirm the posting.
About Us: Five Below is one of the fastest-growing value retailers globally, offering high-quality products loved by tweens, teens, and beyond, with extreme $1-$5 value, plus some incredible finds that exceed $5. We believe life is much better when you're free to 'let go & have fun' in an extraordinary experience filled with endless possibilities, making it easy to say 'YES' to the latest and coolest products across 8 exciting Five Below worlds: tech, create, play, candy, room, style, party, new & now. Founded in 2002 and headquartered in Philadelphia, Pennsylvania, Five Below currently operates over 1,400 stores across 43 states.
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