Lead Intake Coordinator
1 week ago
At Universal Health Services, we are seeking a highly skilled and experienced Lead Intake Coord to join our team. As a key member of our admissions team, you will play a critical role in ensuring that our patients receive the highest level of care and service.
Responsibilities:- Supervise the triage process for Admissions and workload assignments to ensure that phones are answered within three rings.
- Expertly respond to inquiry calls and requests for information and assessments, providing exceptional customer service and advocating for internal and external customers.
- Communicate effectively with Admissions Coordinators, Physician Assistant, Nursing Supervisor, Administrator on Call, and Physicians on call as needed to maintain safety at all times.
- Act as a clinical expert and knowledge resource for Admissions Coordinators, providing guidance and support as needed.
- Coordinate the implementation of psychiatric inpatient and outpatient services when indicated, completing the admission process to the level of care ordered by the Physician.
- Ensure that medical screens, assessments, and admissions are completed, and EMTALA laws are followed with the Admissions process.
- Liaise with physicians, psychiatrists, other facilities, and managed care organizations to promote optimal use of the continuum of care for each individual assessment.
- Provide a detailed report to the next shift of patients still in process and report regularly to the Director of Care Management/Admissions on matters of departmental and personnel administration.
- Masters Degree in a mental health field or graduate of an accredited nursing school.
- Texas license as an L.P.C, R.N. or LMSW/LCSW is required.
- 3 years mental health experience and prefer 2 years prior supervisory experience.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about providing exceptional care and service to our patients, we encourage you to apply for this exciting opportunity.
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