Healthcare Intake Coordinator

2 weeks ago


San Antonio, Texas, United States Russell Tobin Full time
Job Title: Healthcare Intake Specialist

Russell Tobin & Associates is seeking a skilled Healthcare Intake Specialist to join our team in San Antonio, TX.

Job Summary:

This role acts as a liaison between customers, KCI, and third-party payers, securing necessary documentation for shipping and claims billing.

Key Responsibilities:
  • Analyze and prioritize orders based on initial assessment of documentation and customer outreach
  • Review and analyze payer specific requirements and coverage criteria to determine required documentation and accurate billing criteria
  • Conduct in-depth review of clinical documentation (medical records, prescriptions, operative reports, history and physicals) based on billing criteria
  • Call customer or field personnel to obtain missing documentation required for placement and/or billing
  • Follow-up post-delivery to obtain any additional documentation to support billing criteria
  • Prioritize and execute based on customer and/or business urgency
  • Provide a high level of customer service in a competitive market
  • Act as a resource for Sales and other cross-functional departments to provide order status and any other information
  • Participate in all reasonable work activities as may be deemed suitable and assigned by management
  • Conform to, support, and enforce all Company policies and procedures
Requirements:
  • 2 years of Customer Service (non-retail) experience - preferably call center
  • Healthcare experience
  • Able to multi-task and deal with fast-paced environment/high volume
  • Medicare/Medicaid background preferred
  • Experience working in a hospital
  • Background in coding
  • Healthcare call center experience
Education:
  • HS Diploma or GED
Additional Details:
  • Onsite: San Antonio, TX 78249
  • Position type: 12 months
  • Pay rate: $17-$18/hr. depending on experience


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