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Front Desk Representative
2 months ago
We are seeking a highly skilled and customer-focused Guest Service Agent / Night Auditor to join our team at Holiday Inn Express. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling room assignments, and ensuring a seamless check-in and check-out experience.
Key Responsibilities- Guest Service: Greet and register guests in a friendly and courteous manner, ensuring a warm and welcoming experience.
- Room Assignments: Assign rooms to guests, ensuring accuracy and efficiency.
- Payment Processing: Process payments, handle cash and credit transactions, and make change as needed.
- Reservations: Make and confirm reservations, ensuring accurate and timely communication with guests.
- Guest Requests: Respond to guest requests in a timely and professional manner, ensuring guest satisfaction.
- Complaint Resolution: Resolve guest complaints in a fair and efficient manner, escalating issues to management as needed.
- Valuables Storage: Secure guests' valuables in the hotel safe or safe-deposit boxes.
- Bookkeeping: Perform bookkeeping activities, including balancing accounts and conducting audits.
- Sustainability: Follow sustainability guidelines and practices related to our EarthView program.
- Teamwork: Collaborate with other team members to ensure seamless operations and exceptional guest service.
- Education: High School diploma or equivalent preferred.
- Experience: Previous customer service experience or equivalent training required.
- Skills: Knowledge of PMS systems preferred.
This role requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, and reaching. Work schedule varies and may include working on holidays, weekends, and alternate shifts.
