Sales Operations Manager

4 weeks ago


New York, New York, United States Charlie Health Full time
About the Role

The Manager of Sales Operations will play a critical role in driving efficiencies and improving our Go-to-Market strategy for our Clinical Outreach team at Charlie Health. This position requires a leader who can oversee and guide the Sales Operations team, providing support to enhance team performance and collaborate with Clinical Outreach leadership to develop and implement strategic initiatives that align with overall business objectives.

This role involves leveraging customer acquisition data to evaluate our go-to-market strategies and improve efficiency and effectiveness of our Clinical Outreach team. The ideal candidate will partner with Clinical Outreach leadership to implement best practices to enhance lead / opportunity creation and conversion, drive the creation of new initiatives for the Outreach team aimed at improving overall productivity per rep or driving down customer acquisition cost, and develop frameworks to pilot new strategies and evaluate their efficacy.

The Manager of Sales Operations will also lead the implementation of new initiatives to optimize sales operations, monitor and report on the return on investment (ROI) from implemented initiatives, utilize data-driven insights to evaluate the performance of the sales team and identify areas for improvement, and develop and maintain analytics, dashboards, and reporting systems using SQL and Tableau to track KPIs for our Go-to-Market function.

This role requires a highly analytical individual with an ability to construct data-driven recommendations, exceptional communication, interpersonal, listening and relationship-building skills, and Microsoft Office proficiency—Word, PowerPoint, Excel. The ideal candidate will also have experience running tests and scaling insights, a successful track record driving results on a team at a rapidly scaling company, and experience with Salesforce, SQL, and Tableau.

At Charlie Health, we value being an Equal Opportunity Employer and strive to cultivate an environment where individuals can be their authentic selves. We believe that diverse perspectives help us provide essential mental health and substance use disorder treatments to all young people.


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