Customer Service Representative
2 months ago
Job Summary:
Maverick Gaming LLC is seeking a highly motivated and customer-focused individual to join our team as a Slots Guest Service Representative. As a key member of our casino floor team, you will be responsible for providing exceptional service to our guests, ensuring a positive and enjoyable experience for all.
Key Responsibilities:
- Safeguarding Company Assets: Safeguard company assets at all times, maintaining a secure and trustworthy environment for our guests and team members.
- Slot Machine Circulation: Circulate around the slot machine area assigned, ensuring that all machines are functioning properly and that guests are receiving excellent service.
- Customer Service: Provide friendly, courteous, and efficient service to customers in assigned areas, responding promptly to all customer needs and resolving any issues that may arise.
- Payout Vouchers: Prepare or approve all slot payout vouchers for fills and jackpots, ensuring accuracy and attention to detail.
- Customer Disputes: Assist in resolving all customer disputes, maintaining a fair and impartial approach to resolving issues.
- Confidentiality: Observe strict confidence in regards to company-related matters, maintaining the trust and confidentiality of our guests and team members.
- Slot Machine Maintenance: Make minor repairs and adjustments to slot machines as needed, ensuring that all machines are functioning properly and efficiently.
- Cleaning and Maintenance: Clean the interior and exterior of slot machines, maintaining a clean and safe environment for our guests and team members.
- Customer Complaints: Answer customer complaints and questions regarding slot machines within your authority and ability to do so, providing accurate and helpful information.
- Level 2-4 Responsibilities: For level 2, exceptional attitude and service are required, along with the ability to process jackpots on JDUs without assistance and perform minor repairs. For level 3, basic knowledge of MICS and thorough knowledge of the Play Maverick loyalty program are required, as well as the ability to properly train new hires. For level 4, expert knowledge of jackpot processing, loyalty club, and excellent customer service are required, along with the ability to create a friendly atmosphere for guests and coworkers.
- Additional Responsibilities: Perform related and/or other duties as required, maintaining a flexible and adaptable approach to meeting the needs of our guests and team members.
Requirements:
- Age Requirement: Be 21 years of age or older.
- Education: High School graduate or GED.
- Gaming Card: Ability to obtain and maintain a State of Nevada Gaming Card.
- Physical Demands: Be able to work in a standing position for long periods of time (up to 8 hours), perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness, and work with a minimum of supervision.
- Personality and Skills: Outgoing personality, positive attitude, strong communication skills, and pleasant/clean appearance.
- Shift Work: Ability to work a variety of shifts, including weekends and holidays.
- Math Skills: Possess basic math skills and have the ability to handle money.
- Physical Abilities: Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 40 lbs.
- Punctuality and Attendance: Punctuality and regular and reliable attendance.
- Honesty and Integrity: Honesty and integrity are essential for this role.
Benefits:
- Paid Time Off: Enjoy paid time off to relax and recharge.
- Flexible Schedules: Work flexible schedules to meet the needs of our guests and team members.
- Medical, Vision, and Dental Insurance: Receive comprehensive medical, vision, and dental insurance.
- Short-Term/Long-term Disability Insurance: Enjoy short-term and long-term disability insurance for added peace of mind.
- Education Reimbursement: Receive education reimbursement up to $5,250 annually.
- 401k Plan: Participate in our 401k plan for retirement savings.
- Employee Meal Discount Program: Enjoy an employee meal discount program for dining on the job.
- And More: Enjoy additional benefits and perks as a member of the Maverick Gaming LLC team.
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