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Guest Service Representative

4 weeks ago

Elko, Nevada, United States Avantic Lodging Enterprises Full time
Job Summary

Avantic Lodging Enterprises is seeking a highly skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, handling front desk operations, and ensuring a seamless stay for our guests.

Key Responsibilities
  • Register guests and process check-ins and check-outs in a friendly and efficient manner.
  • Provide information and assistance to guests regarding hotel services, facilities, and local attractions.
  • Handle guest inquiries and resolve issues in a professional and courteous manner.
  • Process payments and handle cash and credit transactions.
  • Maintain a clean and organized front desk area, including the lobby and surrounding areas.
  • Work effectively as part of a team to ensure seamless guest service and a positive guest experience.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a customer service or front desk role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic math skills and accuracy with handling cash and credit transactions.
Working Conditions

The Guest Service Agent will work in a fast-paced environment with frequent interactions with guests and colleagues. The ideal candidate will be able to work effectively in a team environment and provide exceptional customer service in a dynamic and ever-changing environment.