Guest Service Representative
7 days ago
Avantic Lodging Enterprises is seeking a highly skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities:
- Register guests and process check-ins and check-outs in a friendly and efficient manner.
- Provide information and assistance to guests regarding hotel services, facilities, and local attractions.
- Handle guest inquiries and resolve issues in a professional and courteous manner.
- Process room reservations and modifications, and ensure accurate and up-to-date information is maintained.
- Work effectively in a fast-paced environment, handling multiple tasks and priorities simultaneously.
- Collaborate with other departments to ensure seamless guest experience.
Requirements:
- High school diploma or equivalent required.
- Previous experience in a hotel or customer service role preferred.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Basic arithmetic skills and ability to handle cash and credit transactions.
Working Conditions:
The Guest Service Agent will work in a fast-paced hotel environment, with frequent interactions with guests and colleagues. The role requires standing for long periods, using a computer, and lifting up to 10 pounds.
What We Offer:
Avantic Lodging Enterprises offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
How to Apply:
Interested candidates should submit their application, including a resume and cover letter, to [insert contact information].
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