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Residential Community Operations Leader
2 months ago
Position Overview:
The Residential Community Operations Leader plays a pivotal role in overseeing the daily management of multi-family housing environments. This position is crucial for ensuring exceptional service delivery and operational excellence within the community.
Key Responsibilities:
- Financial Oversight: Manage the financial performance of the property, striving to meet budgeted Net Operating Income (NOI) while ensuring asset preservation.
- Data Management: Ensure accuracy in property management software by monitoring leasing activities, cash receipts, and monthly closing procedures.
- Capital Improvements: Recommend and supervise necessary upgrades and maintenance projects to enhance property value.
- Legal Representation: Act as the property representative in legal matters, understanding relevant laws and regulations.
- Leasing Support: Assist the leasing team in apartment showings, applicant qualification, and move-in processes.
- Market Analysis: Maintain comprehensive knowledge of market trends and demographics to remain competitive.
- Compliance Monitoring: Ensure adherence to Fair Housing regulations and other legal requirements.
- Team Development: Recruit, train, and mentor team members, fostering a collaborative work environment.
- Revenue Maximization: Implement strategies to enhance cash flow, including timely rent collection and minimizing delinquencies.
- Budget Management: Collaborate with the accounting team to create annual budgets and prepare monthly variance reports.
Customer Service Excellence:
Conduct daily property inspections, ensuring high standards of service and curb appeal. Address resident needs promptly and maintain open lines of communication.
Qualifications:
- Proven leadership and management skills in a multi-family property setting.
- Strong financial acumen with the ability to analyze financial statements.
- Exceptional customer service skills and the ability to handle challenging situations professionally.
- Proficiency in property management software and Microsoft Office Suite.
- Knowledge of applicable housing laws and regulations.
This role is integral to the success of our communities and requires a dedicated individual committed to enhancing the living experience for all residents.
