Sales and Support Specialist
1 week ago
About Mosquito Mary's
Mosquito Mary's is a national call center responsible for providing sales and support to our corporate location and multiple franchisees across the country. We pride ourselves on our commitment to excellent customer service and strive to exceed our customers' expectations every day.
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a key member of our sales and support team, you will be responsible for handling incoming calls from customers and providing them with information about our products and services, as well as resolving any issues they may have.
Responsibilities
- Research and make outgoing calls to attract new customers and promote our products and services.
- Answer incoming calls from customers in a professional and courteous manner, providing them with accurate and timely information.
- Resolve customer complaints and issues in a timely and efficient manner, ensuring customer satisfaction and loyalty.
- Make outbound calls to follow up with customers and ensure their satisfaction with our products and services.
- Meet or exceed established performance metrics, including call quality, customer satisfaction, and sales goals.
- Maintain accurate and detailed records of customer interactions in our CRM system.
- Participate in ongoing training and development to improve your skills and knowledge, staying up-to-date on industry trends and best practices.
Qualifications
- High school diploma or equivalent
- Excellent verbal and communication skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize in a fast-paced environment
- Sales and customer service experience preferred
- Proficiency with modern software
- Ability to work flexible schedules, including evenings and some weekends
We Offer
- Competitive salary and a safe, friendly working environment
- Comprehensive training program to help you succeed in your role
- Opportunities for growth and advancement within a fast-growing company
- A supportive and collaborative work environment
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