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Customer Support Specialist
2 months ago
Benefits:
- Performance-based bonuses
- Attractive salary package
- Career advancement opportunities
- Comprehensive training and development
We are a prominent call center dedicated to delivering exceptional sales and support services to our corporate headquarters and various franchise locations nationwide. Our commitment to outstanding customer service drives us to consistently exceed client expectations.
Position Summary
We are seeking a motivated and passionate Customer Support Specialist to enhance our operations. This role involves managing incoming customer inquiries and providing detailed information regarding our offerings, as well as addressing any concerns that may arise. Additionally, you will engage in outbound calls to generate new business and follow up with clients to ensure their satisfaction.
Key Responsibilities
- Conduct research and initiate calls to attract potential customers.
- Respond to incoming customer inquiries professionally and courteously.
- Address and resolve customer complaints and issues promptly.
- Perform outbound calls to follow up with clients and confirm their satisfaction.
- Achieve or surpass established performance metrics, including call quality, customer satisfaction, and sales targets.
- Maintain precise and comprehensive records of customer interactions within our CRM system.
- Engage in continuous training and development to enhance your skills and knowledge.
Qualifications
- High school diploma or equivalent required.
- Exceptional verbal and communication skills.
- Strong problem-solving and decision-making capabilities.
- Ability to multitask and prioritize effectively in a dynamic environment.
- Experience in sales and customer service is preferred.
- Proficiency in modern software applications.
- Willingness to work flexible hours, including evenings and weekends.
What We Offer
- Competitive salary and a safe, welcoming work environment.
- Thorough training program.
- Opportunities for growth and advancement within a rapidly expanding company.
- A supportive and collaborative workplace culture.
If you are a sales-oriented and customer-focused individual with a dedication to providing exceptional service, we encourage you to consider this opportunity.
