Client Relations Specialist

2 weeks ago

Mentor, Ohio, United States D&S Automotive Full time
Job Overview

Client Relations Specialist

About Us

D&S Automotive has been a cornerstone in the Northeast Ohio automotive industry since its inception in 1977. With multiple locations, we pride ourselves on delivering exceptional service in collision repair and vehicle restyling. Our commitment to excellence has established us as a trusted name in the community, recognized for our outstanding customer service and active involvement in local initiatives.

Core Values

Community Engagement: We believe in the power of community and strive to give back through various philanthropic efforts. Our culture is built on the principle of making a positive impact in the lives of those around us.


Team Spirit: At D&S Automotive, we foster a supportive environment where teamwork and collaboration are paramount. We value the relationships among our employees and encourage a sense of belonging and mutual respect.


Position Summary

The Client Relations Specialist plays a crucial role in facilitating communication within our collision centers. This position is tasked with managing incoming calls, welcoming clients, and supporting the team with appointment scheduling and billing inquiries.


This is a full-time role operating within standard business hours, Monday through Friday. We offer a competitive salary along with a comprehensive benefits package that includes medical, vision, dental coverage, paid time off, opportunities for professional development, paid holidays, a volunteering program, life insurance, and a 401(k) plan with company matching. The Client Relations Specialist will report directly to the Collision Center Manager, with compensation based on experience.


Key Responsibilities

  • Manage incoming phone inquiries and ensure clients receive timely assistance or are directed to the appropriate personnel.
  • Schedule, confirm, and follow up on client appointments for estimates, drop-offs, and pickups.
  • Welcome clients upon arrival and gather necessary information.
  • Provide regular updates to clients regarding the status of their vehicles during the repair process.
  • Monitor and respond to incoming messages, ensuring proper assignment to team members.
  • Assist in preparing final invoices.
  • Oversee rental car bookings.
  • Coordinate repair schedules and manage workload distribution.
  • Communicate with insurance providers and fleet clients regarding payments and additional information requests.
  • Prepare documentation for vehicle returns to clients.
  • Assist in the final delivery of vehicles, explaining repairs and paperwork to clients.
  • Maintain a clean and organized reception area, including stocking supplies and marketing materials.
  • Order office supplies as necessary.
  • Perform other duties as assigned by supervisors.

Qualifications

  • High school diploma or equivalent.
  • Minimum of 3 years of experience in customer service, preferably over the phone.
  • Valid driver's license and ability to pass background and credit checks.
  • Proficient in computer applications, including Microsoft Office Suite.
  • Experience in the automotive service or body shop industry is preferred.
  • Familiarity with CCC One software is a plus.

Desired Attributes

  • Strong organizational skills and attention to detail.
  • Friendly and approachable demeanor.
  • Excellent communication abilities.
  • Sales-oriented mindset with strong follow-through.
  • Eagerness to learn and adapt.
  • Ability to thrive in a dynamic and fast-paced environment.

Note:

The information provided above outlines the general nature and level of work expected from individuals in this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform additional tasks as needed.


D&S Automotive is an equal opportunity employer. All qualified candidates will be considered for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

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