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Patient Services Administrator
2 months ago
We are seeking a highly skilled Patient Services Administrator to join our team at YAI. As a key member of our healthcare operations team, you will be responsible for ensuring that our patients receive exceptional care and service.
Key Responsibilities:
- Oversee the day-to-day operations of our call center, ensuring that all systems and workflows are functioning properly.
- Review and analyze provider schedules to ensure optimal utilization and minimize no-shows.
- Conduct regular quality assurance checks on call center recordings to ensure compliance with our quality standards.
- Supervise and train call center staff to ensure they are providing excellent customer service.
- Prepare and submit regular reports to the Director of Clinical Operations, highlighting key performance metrics and areas for improvement.
- Collaborate with our administrative team and practice administrators to optimize provider schedules and improve patient flow.
- Address patient complaints in a timely and professional manner.
- Provide regular supervision and coaching to our Patient Services Specialists to ensure they are meeting their performance goals.
- Ensure that our call center queue is operating efficiently and effectively.
- Review and analyze patient surveys to identify areas for improvement and develop strategies to enhance patient satisfaction.
- Develop and maintain provider templates and ensure they are up-to-date and accurate.
- Work closely with our IT department to ensure that all systems are operational and functioning properly.
- Participate in clinic operations meetings to ensure that all teams are aligned and working towards common goals.
- Provide regular updates to the Director of Clinical Operations and Executive Director on key performance metrics and areas for improvement.
Requirements:
- Bachelor's degree in a related field or equivalent experience.
- 2-3 years of experience in healthcare administration or a related field, preferably in a hospital or healthcare setting.
- Experience supervising teams and managing day-to-day operations.
- Ability to understand and operate necessary computer equipment and software programs.
- Excellent written and verbal communication skills.
- Self-motivated and able to work independently.
