Patient Services Representative
3 weeks ago
Under the supervision of the Practice Administrator, the Patient Services Representative performs routine clerical duties and is responsible for cash collection, appointment scheduling, registration/financial data, and integrity of billing. This role is cognizant of the philosophy, standards, objectives, and policies of the Department and the Organization.
Key Responsibilities:
• Schedules patient appointments in the Epic system.
• Makes reminder and no-show calls, and provides schedule information to the practice.
• Prints, schedules, and confirms appointments.
• Responsible for performing a complete registration of patient clinical, financial, and demographic information into the Epic system.
• Collects cash from patients for charges and co-payments.
• Completes all necessary documents for all payments accrued.
• Requests patient charts from the Medical Records Department for distribution.
Requirements:
• High School Diploma or equivalent required.
• Minimum of one (1) year customer service experience required.
• Demonstrated typing skills for CRT input required.
• Demonstrated ability to accurately conduct and record a patient interview, to obtain clinical, demographic, and financial information.
• Demonstrated ability to handle multiple priorities and to deal calmly with individuals under stress.
• Bi-lingual, Spanish preferred.
Equal Employment Opportunity/Affirmative Action:
The Institute for Family Health is an Equal Employment Opportunity Employer. This job summary is intended to be brief and may not list all the duties and functions required, however, it does highlight the essential requirements. Nothing outlined in this job summary is to be construed as an express or implied contract of employment.
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