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Senior Customer Insights Manager
2 months ago
Position Overview: Amazon Web Services (AWS) is on the lookout for a strategic and customer-focused Senior Market Research Manager to spearhead insights that will influence our future product strategies and market approaches.
In this crucial role, you will be tasked with conducting primary research, interpreting data, and presenting compelling narratives that inform decision-making across AWS's product and marketing divisions.
Key Responsibilities:
- Develop and implement a comprehensive research strategy that aligns with AWS's product and marketing goals.
- Collaborate with cross-functional teams to establish research objectives, methodologies, and sampling strategies.
- Analyze a variety of data sets to extract insights that provide strategic direction.
- Create engaging narratives that simplify complex insights and strategic recommendations for sharing research findings.
- Design and execute both quantitative and qualitative research tools, including surveys and discussion frameworks.
- Actively participate in the creation of online surveys and facilitate interviews and group discussions.
- Manage vendor relationships to cultivate a top-tier ecosystem of research partners supporting our initiatives.
About the Team: AWS values diverse experiences and encourages all candidates to apply, regardless of whether they meet every qualification listed. We believe that varied backgrounds contribute to a richer workplace.
Why Choose AWS? As the leading cloud platform, AWS is committed to continuous innovation. Our extensive suite of products and services is trusted by a wide range of customers, from startups to Fortune 500 companies.
Inclusive Culture: At AWS, we foster a culture of inclusion where learning and curiosity thrive. Our employee-led groups promote diversity and encourage us to embrace our unique backgrounds.
Career Development: We are dedicated to elevating our performance standards and offer numerous resources for knowledge-sharing and mentorship to support your professional growth.
Work-Life Balance: We prioritize work-life harmony, ensuring that success at work does not come at the expense of personal life.
Basic Qualifications:
- 7+ years of experience in market research and analytics, ideally within the technology sector.
- Bachelor's or advanced degree in business, mathematics, or related fields.
- Demonstrated expertise in both quantitative and qualitative research methods.
- Exceptional storytelling and communication skills, with the ability to distill complex data into actionable insights.
- Strong analytical and problem-solving skills.
- Excellent project management abilities, capable of handling multiple projects simultaneously.
- A natural curiosity and eagerness to learn.
Preferred Qualifications:
- Experience with research on emerging technologies.
- Background in business-to-business (B2B) research.
- Experience in product research and international research.
- Familiarity with both client-side and vendor-side research roles.
- Analytical skills with a focus on statistical modeling.
- Advanced and relevant education.
Amazon is committed to creating a diverse and inclusive workplace and is an equal opportunity employer.
