Insurance Customer Service Associate

2 weeks ago


Oregon, Illinois, United States Jmerrioninsurance Full time
Position Overview

As a Client Engagement Specialist at Jmerrioninsurance, you will play a pivotal role in crafting outstanding client interactions that contribute to the success of our insurance agency.

Your knack for detail, friendly demeanor, and exceptional customer service abilities make you the perfect candidate for this role.

Key Responsibilities
  • Build and maintain strong customer relationships, ensuring follow-ups as necessary.
  • Deliver prompt, accurate, and courteous customer service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
  • Utilize a customer-centric, needs-based approach to educate clients about various insurance products and provide tailored recommendations.
  • Communicate effectively to meet customer needs while fostering business growth.
  • Identify and engage new customers to expand our business portfolio.
Qualifications
  • Strong commitment to customer service excellence.
  • Understanding of a professional work environment.
  • Able to connect with clients, address their inquiries, and anticipate their needs.
  • Exceptional communication skills for assisting clients and collaborating with team members.
  • Proactive approach to problem-solving.
Benefits
  • Competitive salary with commission and bonus opportunities.
  • Potential for career advancement within the agency.
  • Paid time off, including vacation and personal/sick days.
  • Comprehensive health benefits.
  • Valuable experience for career development.

Join us in creating a supportive and growth-oriented environment where your contributions are valued.



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